2025/ Case study · Live
Slack Shift Manager
Python automation tracking engineer availability and allocating support tickets through Slack.
[Python] — [MySQL] — [Slack API]
Overview
Adopted by 12 support engineers at Komprise, replacing manual coordination.
01/ Architecture
Object-oriented Python service with MySQL-backed matching; Slack reactions as the operator interface.
02/ Implementation
A scheduler reads availability, matches tickets, and posts results back as reactions.
03/ Testing
Unit tests over the matching rules.
04/ Trade-offs
Internal repo, so no public source or demo.